What to consider before booking
For an urgent breakdown, calling is better than waiting for a web enquiry to be read. Give your postcode, boiler model and symptoms straight away. Evening and weekend enquiries can be discussed, but attendance times depend on the current diary, travel and parts.
Gas smell or suspected carbon monoxide
A suspected gas escape is a gas emergency, not a normal boiler repair booking. Leave the affected area and call the National Gas Emergency Service on 0800 111 999 from a safe place. Do not operate electrical switches or use flames. Follow the emergency operator’s instructions. If someone is seriously unwell or in immediate danger, call 999.
What to tell Aura on the phone
Say whether there is no heating, no hot water, an active water leak or a fault code. Mention anyone particularly vulnerable to the cold. Give a contact number and access arrangements. This helps establish whether Aura can attend and what information or parts may be needed.
While waiting for an engineer
Keep the appliance casing closed. If it is safe, photograph the display and note the pressure gauge and thermostat settings. Do not repeatedly reset a boiler that keeps locking out. Use only safe alternative heating equipment according to its instructions; never use outdoor fuel-burning equipment indoors.
How an urgent repair is priced
Ask about the attendance or diagnostic charge, what time it covers, any out-of-hours rate and how additional labour or parts are authorised. An urgent visit does not mean every fault can be repaired immediately. Some jobs need manufacturer parts, a return visit or a replacement assessment.
Prices and what to confirm
The price depends on your equipment, access and the work required. Ask Aura to confirm the charge and what it covers before booking.
| Price component | What to ask |
|---|---|
| Diagnosis / attendance | Confirm the initial charge, time included and any travel or out-of-hours rate. |
| Parts and additional labour | Agree the repair after the cause and required components are identified. |
| Return visits | Check whether parts collection, a return appointment and testing are included. |
Ask for the total payable, including any applicable VAT, and approval before extra work. Request pricing for your property →
Send these details with your enquiry
- Exact postcode and best callback number
- Gas smell, suspected CO or water leakage, if present
- Boiler model and visible fault code
- Whether anyone in the household is vulnerable to cold
Include your postcode and a callback number. Aura can then confirm whether a repair appointment, maintenance visit or installation survey is the right next step.
Enquire about emergency boiler repairsYour questions answered
Are you a guaranteed 24-hour emergency service?
No guaranteed 24-hour response is advertised. Call to check availability; do not rely on an unanswered enquiry for a safety emergency.
Can you promise a same-day repair?
Attendance and repair depend on the diary, location, diagnosis and parts. Aura will need to confirm availability directly.
What if I smell gas?
Call the National Gas Emergency Service on 0800 111 999 from a safe location. Do not wait for Aura to respond to an online form.
Which areas does Aura cover?
Aura is based in Uddingston and considers emergency boiler repairs across Glasgow and Lanarkshire, with suitable installations across Central Scotland. Confirm your postcode, equipment support and appointment availability directly.
Local service coverage
Aura travels from Uddingston. Check availability for your postcode before booking, especially for urgent repairs.
Useful independent guidance
Guidance checked 10 October 2026. Always use the instructions for your equipment and confirm current requirements for your project.
